Frequently Asked Questions


tQ: What is an escape room?

A: Escape rooms are timed, room-size puzzles built around a certain story or theme. Come with a team or just a few close friends to challenge yourselves and see if you can escape!

Q: How much is it to play?

A: Our rooms are $28 per person to play and you have 60 minutes in the room -- but hopefully you don't need them all.

Q: Can I reserve a room for just my group?

A: Absolutely! All bookings at EscapePoint are private! Booking a room reserves it for you group. Don’t worry about “stranger danger”

Q: My group of friends is a little larger than the max capacity of the room we want to play, is it possible to make that work?

A: It really depends on the room and the group. Please contact us through our email form or feel free to give us a call and we will be happy to help figure it out!

Q: I have children younger than 12 years old; can they play at EscapePoint?

A: We have had children of all ages come and enjoy our rooms just as much (maybe more!) as many of the adults that have played our rooms. We just ask that children 12 and under be accompanied by an adult in the room.

Last Kill & Testament is also not recommended unless 18+ due to intensity and theming of the room.

Q: Are your escape rooms hard?

A: Each of our rooms is designed to be a challenge, but they are not unbeatable! Every room is solvable if you work as a team, and our game hosts are available for help in case you ever get stumped.

Q: Are your rooms scary?

A: The White Room is not scary — Last Kill & Testament is a more intense experience we recommend for ages 18+.

Q: Are your rooms wheelchair accessible?

A: All of our rooms are wheelchair accessible!

Q: Am I going to feel claustrophobic?

A: Doubtful. Every room is comfortable, and you have access to an emergency exit code if you need to get out for any reason.

Q: What is your cancellation policy?

A: We require 24 hours notice in order to move or cancel your reservation. All cancellations made inside of 24 hours will be offered a voucher, but will not receive their money back. Groups that have pre-paid for part of their experience but not all will have the card on file charged to the number of players on the reservation.

Q: Can I walk up and pay with cash or do I need to book online?

A: Yes, but we recommend booking online to make sure your get the room and time you prefer.

Q: The website says that the suggested number of players in a room is _____. Can we still play if we don't have that many?

A: Absolutely! Our recommended number is the amount of people we think would be ideal for solving all of our clues and making it out with time to spare. Feel free to bring a smaller group.

Q: If I am bringing a group of kids (ages 15 & under) to play EscapePoint. Is it ok for them to play by themselves?

A: It is ok for them to play a room by themselves, but we do ask that an adult be on the premises of EscapePoint for the duration of their play.

Q: Can I drink alcohol, vape, or chew tobacco in the room?

A: No alcohol or tobacco is allowed in the rooms.

Q: I guess my question is not asked very frequently, how can get my question answered?

A: Jump over to the Contact Us page and reach out -- we would love to help answer any questions you have!